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Terms & Conditions

Last updated: 1st October 2025

Overview & Introduction

These Terms and Conditions, together with any policies and documents expressly referred to herein, set out important information about The Hub Nutrition (“we”, “us”, “our”) and the legal terms and conditions on which we sell any of the products listed on our website, www.thehubnutrition.co.uk (“Products”) directly to y ou.
By ordering Products, you agree to be bound by these Terms and Conditions. If you do not agree, you may not order from us. We may amend these Terms at any time by posting updated terms on our website. The Terms in force at the time you place an order will apply to that order.

Information About Us

The Hub Nutrition is a trading name of The Hub MCR Ltd, registered in England and Wales, company number 13396980. Our registered office is:
Unit 1, The Oasis, Brinell Drive, Cadishead, Manchester, M44 5BL.

Products

  • Images of Products are for illustrative purposes only; actual products may vary.
  • Weights, sizes, and measurements may vary by up to 10%. All stated weights are uncooked.
  • Packaging may differ from that shown.
  • All Products are subject to availability.
  • We reserve the right to substitute items with products of equal or higher value and similar nutritional profile. If you are unhappy with a substitution, contact us within 24 hours.

Allergies & Food Safety

  • Our Products may contain allergens including peanuts, tree nuts, sesame, soya, gluten, dairy, eggs, fish, crustaceans, molluscs, mustard, celery, and sulphites.
  • All Products are prepared in a facility that handles nuts. Severe allergy sufferers should contact us before ordering.
  • Always check the product label on receipt as ingredients and recipes may change.
  • Do not consume any Product if you doubt its safety, temperature, or condition. Contact us immediately.
  • Meals must be refrigerated immediately upon delivery and consumed within the stated shelf life.

Subscriptions

We offer a recurring weekly delivery service.

Minimum Term

By placing a subscription order, you agree to a minimum of three consecutive weekly deliveries (the “Minimum Term”).
  • You cannot cancel or skip deliveries during the Minimum Term, except where permitted by law (e.g., faulty or misdescribed Products).
  • After your third delivery has been fulfilled, you may pause, skip, or cancel future deliveries at any time, subject to cut-off times.

Meal Plan Selection

By placing a subscription order, you agree to the number of meals selected at the time of purchase for the duration of the Minimum Term.
You cannot amend the number of meals per delivery during the Minimum Term. Changes to your meal quantity can only be made once the Minimum Term has been completed and before the cut-off time for your next scheduled order.

Cut-off Times

  • Changes to upcoming orders must be made before your next payment is taken.
  • Payments are collected automatically each week at the same time and day you first subscribed.
  • Once payment has been taken, your order is confirmed and will move into preparation. Changes or cancellations after this point may not be possible, and you may still be charged. 

Changes, Skips and Pauses

  • Customers can edit their menu selections directly in their online account up until the time their next payment is taken.
  • Any other requests — including skipping a delivery, pausing a subscription, or changing a delivery date — must be emailed to orders@thehubnutrition.co.uk. Requests sent via social media, text message, or any other channel will not be actioned.
  • Once payment has been taken, the order is confirmed and cannot be changed or refunded.
  • All requests are subject to review and acceptance at our discretion. We reserve the right to refuse or decline a request even if submitted before the deadline.
  • Requests received after payment has been taken will apply to the following week’s order, not the current one.

Price Changes

We may change subscription prices with at least 14 days’ email notice. If you do not agree, you may cancel before the change takes effect.

Promotions & Subscription Discounts

New subscribers will instead receive the following introductory discounts:
  • 25% off the first delivery
  • 25% off the second delivery
  • 25% off the third delivery
  • 15% ongoing discount
These discounts apply only to your first three consecutive subscription deliveries. You may not cancel your subscription until your third delivery has been fulfilled. Cancelling earlier forfeits any remaining discounts.

Eligibility

  • New subscribers only.
  • One offer per household, payment method, and email address.
  • We may verify eligibility and decline orders that do not meet these conditions.

Vouchers & Referral Codes

  • One voucher/promo per order.
  • Codes must be used in good faith; fraudulent use may result in cancellation.
  • Non-transferable, not redeemable for cash, and may expire as stated.
  • Refunds on discounted orders are based on the discounted price actually paid.
  • Referral rewards limited to 10 per account.
We reserve the right to amend or withdraw promotions at any time.

Delivery

  • Delivery dates/times are estimates, not guarantees.
  • Delivery is completed when our authorised carrier delivers to your nominated address.
  • If you provide Authority to Leave (ATL) instructions, delivery is deemed complete when the parcel is left in that location, with photo/GPS proof where possible.
  • If no ATL is given, the carrier may leave the parcel with a neighbour or in a location deemed safe.
  • We are not responsible for losses where incorrect or incomplete addresses are supplied.
  • Refused parcels may be destroyed due to perishability and are not eligible for refunds unless legally required.
  • Responsibility and risk in the Products pass to you upon delivery.
We currently deliver only within mainland UK, excluding the Isle of Wight, Isle of Man, and parts of the Scottish Highlands.

Consumer Returns & Refunds

Because our Products are perishable, the usual 14-day cancellation right under the Consumer Contracts Regulations 2013 does not apply.
If a Product is faulty or not as described, contact us within 24 hours of delivery at orders@thehubnutrition.co.uk with:
  • Your order number
  • A description of the issue
  • Clear photos of the packaging, label, and affected meal(s)
Do not consume the Product. Store it safely until we advise.

Damaged Meals in Transit

  • We take care to pack all meals securely. Once handed to our authorised delivery partner, handling during transit is outside of our direct control.
  • If your meals or containers arrive damaged (e.g., cracked, leaking, broken seals), you must notify us within 24 hours of delivery by emailing orders@thehubnutrition.co.uk with:
    • Your order number
    • A description of the damage
    • Clear photos of the outer packaging, delivery box, and the damaged meal(s)
  • Do not consume any damaged meals.
  • As a gesture of good faith, we may offer:
    • A replacement in your next delivery, or
    • A credit to your account, or
    • A refund where legally required.
Taste preference or cosmetic imperfections (e.g., shifted contents due to courier handling) do not count as damage.

Remedies

Following investigation, we may offer:
  • Replacement in your next delivery,
  • Account credit, or
  • A refund where required by law.
Refunds are processed to the original payment method.

Pricing & Payment

  • Product prices include VAT (where applicable).
  • Prices may change but confirmed orders are not affected.
  • If a pricing error is obvious and could reasonably be recognised as such, we do not have to supply at the incorrect price.
  • Delivery charges are as stated on the website.

Our Liability

We are not liable for:
  • Loss of profits, business, or goodwill
  • Indirect or consequential loss;
  • Deterioration where Products were delivered and storage instructions not followed.
We do not exclude liability for:
  • Death or personal injury caused by negligence;
  • Fraud or fraudulent misrepresentation;
  • Defective products under the Consumer Protection Act 1987;
  • Breach of statutory rights under the Sale of Goods Act 1979.

Events Outside Our Control

We are not liable for delays or failures caused by events beyond our control (e.g., strikes, extreme weather, utility failures, transport disruption). Where such events occur, delivery dates may be extended, and we will notify you as soon as possible.

Communications

  • Contact us at support@thehubnutrition.co.uk or by post at the registered office above.
  • Notices to you will be sent by email or post using your order details.

Governing Law & Jurisdiction

  • If you are a consumer: English law applies. Disputes may be brought in England & Wales, or in Scotland/Northern Ireland if you live there.
  • If you are a business: English law applies and the courts of England & Wales have exclusive jurisdiction.

Other Important Terms

  • We may transfer our rights/obligations under a contract; you may not without our consent.
  • Each clause operates separately; if one is unenforceable, the rest remain valid.
  • Failure to enforce a right does not waive it.
The Hub Nutrition. All Rights Reserved.